1. [Premium] I want to know how to withdraw/refund subscription.

This will guide you on how to get a refund for the Pill butler Premium subscription service. For IOS, you can request a refund for a subscription paid on the Pill butler app by using the following methods.

[How to request refund for Apple App Store]

If you paid in the Apple App Store, you can get a refund through the App Store. Here is the link to Apple’s customer support.

• If you purchased it from the App Store, the developer cannot refund it due to Apple policy. Please understand that all management and refunds for IOS in-app purchases are made according to Apple’s policy.
• Products that have expired cannot be canceled or refunded.
• If you want to unsubscribe, please refer to the following FAQ.

2. [Premium] How do I cancel my subscription?

This will guide you on how to cancel your subscription to Pill Butler Premium. For IOS, you can unsubscribe from regular subscriptions paid on the Pill Butler app by.

[How to cancel Apple App Store subscription]

If you purchased on Apple’s App Store, you can go to “settings” app, and cancel the subscription. Here is the link to Apple’s customer support.

• Subscription cancellation will be processed so that the next payment will not be made, and you can use it for the remaining period of use of the currently subscribed product.
• If you would like a subscription refund, please refer to the previous FAQ.

3. [Premium] Please confirm if it has been canceled properly.

You can check your subscription status on the Apple Store. If you do not see Pill Butler in your regular payment history, it has been successfully canceled.

4. How does the free trial work?

Pill Butler free experience is only available once. You can experience free of charge for 3 days and regular payment takes place on the 2nd day.

• In the case of minors, we confirm that you have agreed to the subscription and payment of your legal representative.

Subscriptions will be automatically made after the free experience and subscription can be canceled within the App Store. Your plan will be automatically renewed until you cancel it.

5. How can I add multi-profiles?

You can add multi-profiles from the “Setting” menu using the “Add” button at the bottom of the user profile. Basic (free) users can add up to 1 person, and premium (paid) subscription users can add unlimited.

6. How can I change push alarm settings?

Click “Setting > Push Notification Settings” to automatically navigate to the Device’s “Settings > Pill Butler” Settings screen. You can change notification settings on the moved screen.

7. How can I customize the shape and color of the pill icon?

You can select the shape and color of the pill by selecting “Add picture > icon” on the add new medicine screen. Basic (free) users can only select 3 pill shapes, color cannot be changed, and premium (paid) subscription users can select all shapes and colors without restriction.

8. How can I change alarm sounds?

Select the “Sound” on the add new medicine screen to change the alarm sound you want. Basic (free) users can select only basic voice sounds, and premium (paid) subscription users can select all sounds without limit. Select “None” to remove the sound.

9. How many can I add medication on the main feed?

Basic (free) users can only register for one dose. Premium (paid) subscription users can register for medications with no limit.

10. I want to add an alarm of the medication more than 6 times. How can I?

Alarms for all medications are required to be registered up to 6 times based on the principle of taking a single drug at intervals of 4 hours for the health of the user.